Nama Agent

Nama Perusahaan

Nama Responden

Jabatan / Posisi

Telpon

Nama Kapal/Layanan

Nama port

Purpose: To evaluate the operational performance of the Local Agent during the vessel's port call.

Nama Agen :

1. How would you rate the Local Agents responsiveness in handling operational requests?

2. How satisfied are you with the Local Agents communication and operational updates during the port call?

3. How would you evaluate the Local Agents coordination with port authorities, terminals, and service providers?

4. How satisfied are you with the Local Agents ability to resolve operational issues promptly and effectively?

5. Overall, how satisfied are you with the operational services provided by the Local Agent?

Comments / Suggestions:

Purpose: To evaluate the operational performance of PTK as the General Agent in coordinating and managing vessel port calls

1. How would you rate PTKs responsiveness in coordinating operational matters?

2. How satisfied are you with PTKs communication and reporting throughout the vessels port call?

3. How would you evaluate PTKs coordination with the Local Agent and other stakeholders?

4. How satisfied are you with PTKs ability to anticipate and resolve operational issues efficiently?

5. Overall, how satisfied are you with PTKs operational support and coordination as your General Agent?

Comments / Suggestions:

Apa yang perlu ditingkatkan dari layanan PTK ?

Seberapa besar kemungkinan Anda merekomendasika PTK kepada Rekan atau partner Bisnis ?

Tidak

Upload bukti pendukung (foto/dokumen) jika ada