Nama Agent

Nama Perusahaan

Nama Responden

Jabatan / Posisi

Telpon

Nama Kapal/Layanan

Nama port

Purpose: To evaluate the operational performance and support provided by PTK as the General Agent from the Local Agent's perspective.

1. How would you rate PTKs communication regarding vessel operations, voyage instructions, and operational updates?

2. How satisfied are you with the timeliness of PTKs responses to your operational inquiries and requests?

3. How would you evaluate PTKs coordination with your team during the vessels port call?

4. How satisfied are you with the clarity and completeness of operational instructions provided by PTK?

5. How would you rate the transparency and fairness of PTKs Local Agent selection and appointment process?

6. How satisfied are you with PTKs responsiveness in reviewing and approving the Final Disbursement Account (FDA)?

7. How would you rate the timeliness of PTKs processing of Advance Payments?

8. How satisfied are you with the timeliness of PTKs FDA Settlement after submission of the final documents?

9. How effectively does PTK communicate FDA comments, revisions, or payment status when clarification is required?

10. Overall, how satisfied are you with PTKs operational support and performance as your General Agent?

Comments / Suggestions for Improvement

Apa yang perlu ditingkatkan dari layanan PTK ?

Seberapa besar kemungkinan Anda merekomendasika PTK kepada Rekan atau partner Bisnis ?

Tidak

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