Nama Agent

Nama Perusahaan

Nama Responden

Jabatan / Posisi

Telpon

Nama Kapal/Layanan

Nama port

Purpose: To evaluate the quality of services provided by the Handling Agent during the vessel’s port call.

Nama Agen :

1. The Handling Agent provided clear pre-arrival information

2. The Boarding Agent arrived on time in accordance with operational requirements.

3. The Inward Clearance process was completed promptly and efficiently.

4. The Outward Clearance process was completed on time without any issues.

5. The Agent provided regular updates on operational progress.

6. The Masters requests were responded to promptly

7. The Agent communicated effectively with both the Master and the crew.

8. The Agent coordinated effectively with the Terminal, Port Authority, Customs, Immigration, and Quarantine authorities.

9. The Agent handled operational issues professionally

10. The Agents services contributed to smooth vessel operations.

11. The Agent was courteous, professional, and easy to contact.

12. Overall, I am satisfied with the services provided by the Handling Agent.

13. What was the best service provided by the Handling Agent?

14. What aspects of the service should be improved?

Purpose: To evaluate the quality of services provided by the General Agent PTK During Vessel Port Call.

1. How would you rate the communication of PTK throughout the vessels port call?

2. How satisfied are you with PTKs responsiveness in handling your requests and inquiries?

3. How would you rate PTKs coordination with port authorities, terminal, and other service providers?

4. How would you evaluate PTKs professionalism and operational support during the port call?

5. Overall, how satisfied are you with the services provided by PTK as your General Agent?

6. What was the best service provided by the Handling Agent?

7. What aspects of the service should be improved?

Apa yang perlu ditingkatkan dari layanan PTK ?

Seberapa besar kemungkinan Anda merekomendasika PTK kepada Rekan atau partner Bisnis ?

Tidak

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